Why people stay
- We pay 100% of your medical coverage
- Flexible PTO plus eight paid holidays
- Bonus program after your first year
- Competitive pay and promotion from within
Why Xonicwave
Tired of working on the same network every day?
At Xonicwave you work across hundreds of client networks with a team you can learn from and contribute to. We collaborate, learn, grow and push each other to deliver the highest level of technical expertise, with an equal level of client service.
Our clients expect the best, and we're always eager to exceed that. If you're ready to take your career to the next level, we'd love to hear from you.
Benefits
What you get
Medical benefits
We pay 100% of your medical insurance.
Competitive salaries
Competitive pay and growth opportunities, with perks along the way.
Bonus program
After your first year, everyone shares in the rewards of strong company and individual performance.
Flexible PTO
Eight major holidays, plus paid time off to use as you see fit.
Open positions
Find your role
Level 1 Network Support SpecialistFull-time · Southern California or remote
The first point of contact for clients who need technical help. You shape their experience by triaging and solving requests quickly and well.
- Triage incoming requests: set priority, categorize the issue and identify likely fixes
- Document every issue clearly, including the environment and what has already been tried
- Track tickets, set expectations and follow up until each one is resolved
- Report on response and resolution times
- Resolve simple issues and close tickets on your own
- At least one year of help desk support for network users within the last 2 years
- Strong attention to detail and organization
- Basic technical knowledge and good problem-solving
- Clear written and spoken communication
- Comfort in a fast-paced environment with many tasks at once
Level 2 Network Support SpecialistFull-time · Southern California or remote
You handle more complex issues and provide advanced support, keeping resolution rates and client satisfaction high.
- Resolve support requests independently across many hardware and software platforms
- Hit a 95%+ ticket resolution rate, with at least 10 resolutions a day
- Escalate when deeper expertise is needed
- Give clients clear, concise technical guidance
- Mentor and support Level 1 technicians
- At least three years of help desk support for network users within the last 4 years
- Broad technical knowledge across many technologies
- Strong problem-solving and time management
- Excellent organization and attention to detail
- Exceptional written and spoken communication
Level 3 Network Support SpecialistFull-time · Southern California or remote
The highest level of technical support: you resolve the toughest issues and lead and mentor the team.
- Serve as the final escalation point for complex issues
- Lead and mentor Level 1 and Level 2 technicians
- Build internal documentation and training
- Help roll out new technologies and improve existing systems
- Contribute technical insight to planning
- At least five years of help desk support for network users within the last 6 years
- Deep technical expertise and a record of solving complex issues
- Leadership and mentoring skills
- Excellent communication and interpersonal skills
- Strategic thinking tied to business goals
Client Success Manager (Inside Sales)Full-time · Southern California or remote
You manage and grow client relationships, making sure needs are met and spotting where more services would help.
- Manage a portfolio of client accounts
- Hold regular check-ins to gauge satisfaction and address concerns
- Find opportunities for additional services
- Work with technical teams to keep service seamless
- Prepare and present proposals for new services and renewals
- At least three years of sales or account management experience
- Proven sales experience, ideally in IT or technology
- Strong relationship-building and communication skills
- Ability to explain technical ideas to non-technical people
- Self-motivated and results-oriented
Network Consulting EngineerFull-time · Southern California or remote
You design, build and maintain complex network solutions, working closely with clients to understand their needs.
- Design and implement networks tailored to each client
- Run network assessments and recommend improvements
- Manage projects from planning to completion
- Provide technical leadership to support teams
- Document configurations accurately
- Extensive experience in network design and implementation
- Strong knowledge of networking protocols, hardware and software
- Excellent problem-solving and analytical skills
- Ability to work with many kinds of stakeholders
- Certifications such as CCNP, CCIE or equivalent
We have many other roles at Xonicwave, and we fill them from our own team. Every new hire starts by learning the Xonicwave methodology, built over 20+ years. Once you've shown you excel at your role and can succeed at the next level, advancement follows.
How hiring works
From application to first day
- 1
Apply
Fill out the form and attach your resume as a PDF. Make sure it clearly shows the qualifications for the role.
- 2
Review
We review every application against the role's qualifications and reach out if it's a match.
- 3
Interview
Meet the team, talk through real-world scenarios and ask us anything.
- 4
Start learning
Your first weeks are spent learning the Xonicwave methodology alongside experienced teammates.
Apply now
Complete the form and attach a PDF of your resume. Please make sure it clearly shows the qualifications listed for the role so we can consider you for an interview.