Founded, veteran-owned
Client retention, many for 11+ years
Networks managed
Combined team experience
Our story
Built by a veteran who got tired of IT that didn't answer
Chad Moore served six years in the U.S. Air Force as a Computer Security Program Manager and cyber warfare expert, including time as a UN peacekeeper. He saw what enterprise-level IT could do, and how rarely small businesses got it.
In 2004 he started Xonicwave from scratch, with no loans, to change that. The idea was simple: put clients and employees first, answer the phone fast, and charge one fair, predictable price instead of nickel-and-diming people. Two years later Xonicwave was serving clients nationwide. Read about our 20th anniversary.
Today our team brings more than 180 years of combined experience and 365,000 hours of hands-on work in computing and networking, with industry certifications and our own in-house Xonicwave training.
Our mission
To empower businesses to reach their full potential by delivering innovative, reliable IT and proactive managed services that turn technology from a challenge into a competitive advantage.
Full-time, US-based staff only
No part-time staff, contractors or outside partners handle your monitoring, backups or security.
A whole team for less than one hire
CIO, IT manager, systems administrator, network engineer and help desk, for less than the cost of one full-time IT employee.
Vendor-agnostic advice
We recommend what fits your business and budget, not what a vendor pays us to sell. Microsoft Solutions Partner and Dell partner.
Long-term relationships
We choose long-term relationships over short-term profit, backed by our 100% Satisfaction Guarantee.
Our team
The people who answer
Real names, real faces. Every Xonicwave employee is full-time and based in the US.
What we believe
Our core values
Client-centricity
Our clients' success is our success. We listen, respond promptly and treat every interaction as a chance to show it.
Excellence in service
High standards backed by continuous learning, certifications and quality checks.
Integrity and trust
Honest, transparent, and reliable, so you can trust us with your business.
Collaborative partnership
You get a whole team's expertise, not a single consultant.
Innovation and adaptability
We research what's new and refine our approach so you benefit from what works.
Accountability
We measure ourselves by our last interaction with every client.
Business empowerment
Technology is a means, not an end. We help you compete and grow.
Milestones
Two decades of doing it right
- 2004
Xonicwave is founded by Chad Moore, a U.S. Air Force veteran, to bring enterprise-level IT to small and midsize businesses.
- 2006
Expands to serve clients nationwide. Named an AeA finalist for "Best IT Services."
- 2013
Ranked in the MSPmentor Top 501 Managed Service Providers (#64 in the Small Business Edition) and receives the Small Business Ethics in California award for client satisfaction.
- 2014
Recognized as a top computer systems consultant in San Diego.
- 2016
Named one of the Top 100 MSPs worldwide by ChannelE2E.
- 2023
Recognized by Kaseya in the top 1% of MSPs worldwide for customer retention, service, satisfaction and employee retention.
- Today
500+ networks managed, a 92% client retention rate, and a full-time, US-based team headquartered in San Diego.
Recognition
2023
Kaseya: top 1% of MSPs worldwide
Recognized for customer retention, service, satisfaction and employee retention.
2016
ChannelE2E Top 100 MSPs
Named to ChannelE2E's list of the top 100 managed service providers.