Your IT department includes
- 15-minute response target when you call during business hours
- Help desk by phone, email and client portal
- 24/7 network monitoring and automatic patching
- Weekly hardware and software inventory scans
- Equipment buying and setup from Dell, Microsoft and more
- We deal with your internet provider for you
Why it matters
Every hour your team can't work costs you.
When email is down or a laptop won't boot, payroll keeps running while work stops. Proactive IT means fewer of those hours, and faster recovery when they happen.
Think of it like this
Managed IT is like having a building maintenance crew and a front desk in one. The crew fixes small problems before they become big ones, and the front desk picks up when you call.
what one hour of downtime costs 8% of small and midsize businesses. For 37%, an hour costs $1,000–$5,000.
Source: Calyptix / ITIC 2025 SMB Security and Hourly Cost of Downtime Survey
our response target when you call during business hours, on every plan.
Source: Xonicwave service agreement
of our clients stay with us, many for more than 11 years.
Source: Xonicwave
30-second check
Do you need better IT support?
Answer four quick yes-or-no questions and get an honest answer. No email required.
Do you ever wait more than an hour for IT to respond?
Does your IT knowledge live mostly in one person’s head?
Do computer problems interrupt your team’s work every week?
Would you struggle to list every computer and account your business has?
0 of 4 answered
What's included
What your monthly fee covers.
One flat fee based on the devices we manage. Phones and tablets are never charged. Anything outside your plan is quoted before we start.
| Managed IT Services | Gold | Platinum | Titanium |
|---|---|---|---|
| Help desk by phone (15-minute response target, business hours) | ✓ | ✓ | ✓ |
| 24/7 help desk | Next business day | Next business day | ✓ |
| 24/7 network monitoring and alerts | ✓ | ✓ | ✓ |
| Automatic patching and preventive maintenance | ✓ | ✓ | ✓ |
| Network documentation and weekly asset inventory | ✓ | ✓ | ✓ |
| Help with your internet provider | ✓ | ✓ | ✓ |
| Equipment purchasing and procurement | ✓ | ✓ | ✓ |
| Ticket tracking and client portal for every user | ✓ | ✓ | ✓ |
| On-site support during business hours | — | ✓ | ✓ |
| New device setup and upgrades, no extra fees | — | ✓ | ✓ |
| Cell phone support | — | ✓ | ✓ |
| Scheduled monthly on-site visits | — | — | ✓ |
| After-hours on-site emergency support | — | — | ✓ |
On-site support covers San Diego, Orange and Los Angeles counties. Business hours are 8 a.m. to 5 p.m. Pacific, Monday to Friday. Full details are in your service agreement. Compare all plans →
How it works
What happens when you switch to us.
We remove the old tools
Old monitoring and antivirus software comes off, and ours goes on every covered device.
We map your network
A detailed diagram of your network, accounts and vendors, plus an inventory of every asset.
We set up protection
Backups, virus and spam filtering are configured, and a baseline assessment flags any weak spots.
We train your team
Everyone gets portal access and learns the fastest way to reach us: call 866-844-WAVE.
★★★★★"Xonicwave personifies great customer service! I've worked with the company for 4 years now...the employees are knowledgeable, very friendly, professional and they always resolve my issues in a timely manner."
4.9
stars on Google
92% of our clients stay with us, many for more than 11 years.
Managed IT Services: common questions
How do my employees get help?
Call (866) 844-WAVE for the fastest response, use the Xonicwave icon on their computer to open a ticket, or email support. Every request is tracked so nothing gets lost.
What are your support hours?
8 a.m. to 5 p.m. Pacific, Monday to Friday, with your network and security alerts monitored 24/7 on every plan. Titanium includes a 24/7 help desk and on-site emergency support.
How is the price calculated?
By the devices we manage (computers, servers, firewalls and network gear) and your plan. Plans start at $500 a month for your whole team, with a one-time onboarding fee equal to the first month.
What isn't included?
Things like phone systems, how-to training on specific software and custom programming fall outside the plans. We'll still help, and we always quote the work first.
Free guide
Is Your IT Bill Too High?
10 line items to check on your next invoice, in plain English.
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