Included on every plan
Sound familiar?
"We wait hours for a call back."
Every hour your team can't work costs real money.
"Our IT bill changes every month."
Hourly charges and surprise projects make IT impossible to budget.
"Our IT guy is one person."
When he's sick, on vacation or leaves, so does your IT.
"Our insurer sent a security questionnaire."
And nobody's sure how to answer half of it.
"We're not sure our backups work."
Nobody has ever restored a file to prove it.
"Someone clicked a bad link."
Now you're wondering what else is exposed.
Plans
Every plan is one flat monthly fee based on the devices we manage. Phones and tablets are free. Anything outside your plan is quoted before we start.
Gold
Best for: businesses that need dependable remote support and protection. Available nationwide.
Remote help desk, 24/7 network monitoring, patching, antivirus, tested backups, Microsoft 365 administration and a yearly penetration test.
Platinum
Best for: businesses that want on-site support and stronger security.
Everything in Gold, plus on-site support, 24/7 security monitoring and response, dark web monitoring, cell phone support, project work included and penetration tests twice a year.
Titanium
Best for: businesses that need after-hours coverage and a hands-on partner.
Everything in Platinum, plus a 24/7 help desk and on-site emergency support, scheduled monthly on-site visits, compliance and audit help, policy creation and quarterly penetration tests.
| What's included | Gold | Platinum | Titanium |
|---|---|---|---|
| Help desk, 15-minute phone response target (business hours) | ✓ | ✓ | ✓ |
| 24/7 network monitoring, patching and preventive maintenance | ✓ | ✓ | ✓ |
| Antivirus, vulnerability scanning and email filtering | ✓ | ✓ | ✓ |
| Encrypted backups with monthly test restores | ✓ | ✓ | ✓ |
| Microsoft 365 administration and cloud app backup | ✓ | ✓ | ✓ |
| Monthly executive report and annual IT review | ✓ | ✓ | ✓ |
| Penetration testing | Yearly | Twice a year | Quarterly |
| Project work (moves, new systems, policies) | Remote setup projects | Included | Included |
| On-site support during business hours | — | ✓ | ✓ |
| 24/7 SOC security monitoring and emergency response | ✓ | ✓ | ✓ |
| Microsoft 365 and cloud app monitoring (SaaS Alerts) | ✓ | ✓ | ✓ |
| Dark web and email domain monitoring | — | ✓ | ✓ |
| New device setup and cell phone support, no extra fees | — | ✓ | ✓ |
| 24/7 help desk and on-site emergency support | — | — | ✓ |
| Scheduled monthly on-site visits | — | — | ✓ |
| Compliance and audit help, IT policy creation | — | — | ✓ |
On-site support covers San Diego, Orange and Los Angeles counties. Business hours are 8 a.m. to 5 p.m. Pacific, Monday to Friday. 10% off for 501(c)(3) nonprofits and businesses with a veteran or active-duty owner. Full details are in your service agreement.
Plans start at $500/month for your whole team.
Send us your current IT bill and we'll show you exactly what your business would pay, side by side.
What we do
Think of us as your in-house IT department, without the payroll. Here's what that covers, in plain English.
The day-to-day: a help desk your team can call, computers kept updated and running, your network watched around the clock, and someone who handles your internet provider so you don't have to.
Locks on every door, and people watching the cameras. We close the gaps criminals use most and act fast when something looks wrong.
A spare tire that's actually been checked. If a laptop dies, a file gets deleted or ransomware hits, you have a clean copy to come back to.
Email, Teams, OneDrive and SharePoint set up properly, secured and backed up, because Microsoft keeps the lights on but doesn't back up your data for you.
When an auditor, a big client or your insurance carrier asks how you protect data, you'll have real answers and the controls to back them up.
A seat at the table from people who've run IT for 500+ networks: what to buy, when to replace it, and how to budget so technology never surprises you.
Choosing a provider?
Including us. Here's what to ask for, and what you get from Xonicwave.
Free guide: How to Choose a Great IT Provider
Five warning signs and ten questions to ask before you sign.
Get the free guide →A response time
Ours: a 15-minute target when you call during business hours.
What the fee includes
Ours: a written list, and extras quoted before work starts.
Who does the work
Ours: full-time, US-based employees. No contractors.
Proof backups work
Ours: a test restore every month.
The contract terms
Ours: 12 months in plain English, renews yearly, 30 days' notice.
Who owns the keys
Ours: your passwords and documentation are yours if you leave.
Getting started
A free IT bill review or 30-minute network assessment. No obligation.
Your plan, your device count and one flat monthly price, in writing.
We install our tools, map and document your network, set up backups and spam filtering, run a baseline assessment and train your team on how to reach us.
Call us anytime during business hours, get a report every month and an IT review every year.
★★★★★"I would absolutely recommend Xonicwave to any company - they're very responsive, very professional and they know exactly what they're doing."
★★★★★"The team at Xonicwave is IT Managed Service Gold! Great customer experience plus overall satisfaction and response time."
4.9
stars on Google
92% of our clients stay with us, many for more than 11 years.
By the devices we manage (computers, servers, firewalls and network gear) and the plan you choose. Phones and tablets are never charged. Plans start at $500 a month for your whole team, and there's a one-time onboarding fee equal to your first month.
A few things fall outside every plan, such as phone systems, "how-to" training on specific software, custom programming and computers without our management tools. We'll still help, and we always quote the work and get your OK before we start. Your agreement lists everything.
Our help desk is open 8 a.m. to 5 p.m. Pacific, Monday to Friday, with a 15-minute response target when you call. Your network and security alerts are monitored 24/7 on every plan. Titanium includes a 24/7 help desk and on-site emergency support.
No. We support businesses anywhere in the US remotely. On-site support is available in San Diego, Orange and Los Angeles counties on Platinum and Titanium plans.
Yes. We put the security controls in place that insurers look for and help you answer their questionnaires. You buy and hold the policy yourself.
Yes, a 12-month agreement in plain English, with your price locked for the term. It renews yearly unless either side gives 30 days' notice, and it's backed by our 100% Satisfaction Guarantee.
