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Founder & CEO

Chad Moore, Founder & CEO of Xonicwave

U.S. Air Force veteran · 33+ years in IT & cybersecurity · MCSE

Chad Moore is a U.S. Air Force veteran with more than 33 years in IT and cybersecurity. He founded Xonicwave in 2004 to give small and midsize businesses the kind of IT and security that big companies take for granted. More than 22 years later, he still runs the company from our San Diego headquarters.

Chad has about 5,300 followers on LinkedIn (opens in a new tab) and runs Xonicwave, a veteran-owned managed IT and cybersecurity company.

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Chad Moore, founder and CEO of Xonicwave
Chad Moore
Founder & CEO · Air Force veteran
2004

Founded by Chad, veteran-owned

92%

Client retention

500+

Networks managed

4.9 stars

on Google

Chad Moore, Founder & CEO of Xonicwave, smiling in a grey suit and blue tie, holding a tablet

The background

Built on discipline: from New Orleans to the Air Force

Chad is a New Orleans native, originally from Louisiana, and today he is active in the Southern California community. His career in technology started in the U.S. Air Force, where he served six years as a Computer Security Program Manager, network security manager and cyber warfare expert, including time as a UN peacekeeper. He also holds the MCSE (Microsoft Certified Systems Engineer) credential.

The job was about protecting systems and data where a mistake actually mattered. It taught him that good security isn't one product or one setting. It's a habit: plan it, watch it every day, and fix problems before they spread.

  • New Orleans native

    Originally from Louisiana, and active in the Southern California community.

  • U.S. Air Force, 6 years

    Computer Security Program Manager at domestic and overseas installations.

  • UN peacekeeper

    Attached to Operation Uphold Democracy, where he managed computer security in a multinational setting.

  • A mission-first mindset

    Security protocols, incident response and mission-critical operations guide every client engagement.

Chad Moore, Founder & CEO of Xonicwave, smiling in a dark suit and blue tie

The achievements

Medals and milestones

Recognition Chad earned along the way, in uniform and in business.

  • Numerous Air Force medals

    Including the Achievement Medal, Commendation Medal and Joint Meritorious Unit Award, for excellence in network security operations and leadership.

  • Airman of the Month

    Earned multiple times for technical expertise and leadership.

  • SANS Institute recognition

    Chad's work was recognized in “A Step-by-Step Guide to Windows NT Security” (1999).

  • Top performer in sales

    Consistently recognized at International Network Services / Lucent for major account business development.

Xonicwave under Chad's leadership

  1. 2004

    Chad founds Xonicwave.

  2. 2016

    Xonicwave is named one of ChannelE2E's Top 100 MSPs.

  3. 2023

    Kaseya ranks Xonicwave in the top 1% of MSPs, and multiple IT manufacturers recognize Xonicwave for retention and service excellence.

  4. Today

    500+ networks managed, 92% client retention, and 4.9 stars on Google. Read our client reviews.

Chad Moore, Founder & CEO of Xonicwave, in a blue suit, reading a tablet

The IT experience

33+ years in IT, from Air Force security to founder

After the Air Force, Chad moved into the business world, working on major accounts and with Fortune 500, Fortune 1000 and mid-market clients. He saw what enterprise-level IT could do, and how rarely small businesses got it. Large companies had security teams, monitoring and a plan for when something went wrong. A ten-person law office or a growing manufacturer usually had a part-time helper, a pile of old equipment and a phone number that didn't always get answered.

  • Management Consultant, International Network Services / Lucent (1998)

    Major account sales and Fortune 500 business development.

  • Consulting Director

    Led teams of up to 25 engineers at two California IT firms serving Fortune 1000 and mid-market clients.

  • Founder & CEO, Xonicwave

    ITIL-based service delivery built on proactive monitoring, incident response and 99.9%+ uptime commitments.

  • Compliance depth

    Experience with HIPAA, SOC 2 and state data-protection requirements. Xonicwave helps gather those requirements and build them into your technology; it doesn't certify or guarantee compliance.

  • Education

    Degrees in IT, Information Systems Management and Computer Science. MCSE certified.

Chad Moore, Founder & CEO of Xonicwave, in a navy suit and gold tie, holding a laptop

Why Xonicwave

Why Chad founded Xonicwave

In 2004 Chad started Xonicwave from scratch, with no loans, to close that gap. The idea was simple: put clients and employees first, answer the phone fast, and charge one fair, predictable price instead of nickel-and-diming people.

That idea still runs the company. Chad built Xonicwave as a full IT department for businesses that can't justify building one in-house. Clients get the strategy, the help desk, the network work and the security monitoring from one team that knows their setup, instead of a list of vendors that point at each other when something breaks.

He also chose to grow slowly and carefully. Xonicwave has kept 92% of its clients, many of them for more than 11 years. To Chad, that matters more than any sales number, because it means the work is good enough that people stay.

How Chad runs Xonicwave

Chad's approach to managed IT and cybersecurity

Chad's rule is that security shouldn't be an upgrade you have to ask for. So every Xonicwave plan is built around the same core:

Security on every plan.

Every client gets 24/7 security operations center (SOC) monitoring, and the alerts come to our own team. SentinelOne or Bitdefender endpoint protection and SaaS Alerts for Microsoft 365 and cloud apps are standard, not add-ons.

Real people on the phone.

Our help desk is open 8 a.m. to 5 p.m. Pacific, and the Titanium plan adds a 24/7 help desk.

A full-time, US-based team.

Every Xonicwave employee is full-time and based in the US. No part-time staff or outside contractors handle your monitoring, backups or security.

Your whole IT department.

We take full responsibility for your IT rather than splitting it with someone else.

One predictable price.

Plans start at $500 a month for your whole team, so you can budget for IT the way you budget for rent.

Plain English.

Chad expects every recommendation to be explained in words an owner can act on, without jargon or scare tactics.

Compliance

Security and compliance, the practical way

Many of our clients work under rules about how data must be protected, kept and reported. Chad's approach is to treat those rules as an engineering job. Whatever framework applies to your business, our team gathers the requirements from the framework itself and builds them into your technology: access controls, encryption, backups, monitoring and the records that show the work was done. Chad's own compliance experience includes HIPAA, SOC 2 and state data-protection requirements.

Xonicwave doesn't certify or guarantee compliance. Your business still owns its compliance, and legal and audit decisions stay with you and your advisors. Our part is making sure the technology side is set up, documented and kept up to date. For law firms, that includes legal hold and data retention: keeping email and files that may be needed for a case so they can't be deleted, and keeping other records for as long as your firm's policies say, then letting them go.

Chad Moore, Founder & CEO of Xonicwave, shaking hands with a client across a conference table in a Xonicwave boardroom

Who we serve

Who Chad and the team serve

Xonicwave works with law firms, healthcare practices, architecture and engineering firms, manufacturers and biotech companies, plus other small and midsize businesses that depend on their technology every day.

Our team provides on-site support across San Diego, Orange and Los Angeles counties from our headquarters at 3111 Camino Del Rio N #400, San Diego, CA 92108, and remote support for businesses everywhere else in the US.

Chad leads a team that includes Kyle Marshall, VP of Operations; Ben Huey, Director of Cybersecurity; and David Becker, Director of Client Engagement. You can meet them all on our About page.

Chad Moore, Founder & CEO of Xonicwave, smiling in a grey suit

Beyond the office

Off the clock

Life outside of IT: the places, interests and causes Chad makes time for.

  • Travel

    39 countries visited, and 3 years living overseas.

  • Football

    The New Orleans Saints are Chad's favorite team. He's originally from New Orleans.

  • Cars, golf and remodeling

    Classic car restoration, golf and home remodeling projects.

  • Shelby

    Chad's Siberian Husky, 10 years old.

  • Community

    Board of Directors positions with various non-profits. Numerous motivational talks to high school seniors across the U.S. on next steps and options after graduation, and cybersecurity presentations for school administrators.

Books

Books by Chad Moore

Good IT advice and good money advice share a problem: most of it is written in jargon. Chad's books (some written as Chad M. Moore) take on money the way Xonicwave takes on technology, with clear steps, plain language and a plan you can follow.

Make Your Move by Chad Moore, front cover

Make Your Move

A book for teens ages 11 to 16.

From $12.99

Coming soon on Amazon
Millie's Millions: Color, Learn & Grow Money Together by Chad Moore, front cover

Millie's Millions

Color, Learn & Grow Money Together

A book to color, learn and grow money together.

From $9.99

View on Amazon (opens in a new tab)
Your Next Money Move by Chad Moore, front cover

Your Next Money Move

A 120-Day Plan to Reduce Debt, Build Wealth, and Create More Freedom

A 120-day plan to reduce debt, build wealth and create more freedom.

Kindle from $6.99 · Hardcover from $27.99

View on Amazon (opens in a new tab)

Blueyesvegas

Blueyesvegas

Outside Xonicwave, Chad shares personal money and wealth education through his brand, Blueyesvegas. It's where he puts the ideas from his books into everyday practice. Follow Blueyesvegas on Instagram (opens in a new tab) (@blueyesvegas).

Connect

Connect with Chad

The best place to follow Chad's thinking on IT, security and running a business is LinkedIn.

Connect with Chad on LinkedIn (opens in a new tab)

You can also follow Xonicwave on LinkedIn, YouTube, Instagram and Facebook.

LinkedIn (opens in a new tab)YouTube (opens in a new tab)Instagram (opens in a new tab)Facebook (opens in a new tab)

From the blog

Recent articles by Chad

Article · Chad Moore

How Can Chula Vista Businesses Avoid Phishing Scams and Email Threats?

How can a Chula Vista small business avoid phishing and email scams? Warning signs to teach your team, protections that work, and what to do after a click.

Read the article →

Article · Chad Moore

Proactive IT vs. Break-Fix: Which Makes More Sense for a Los Angeles Business?

Break-fix or proactive managed IT? How each model works, what it costs you in downtime, and how Los Angeles businesses can tell which one fits their team today.

Read the article →

Article · Chad Moore

How Can a Healthcare Clinic Stay Open During an IT Outage? Backup and Continuity for Santee Practices

How can a medical or dental clinic keep seeing patients when the EHR, internet or power goes down? Backup, recovery and continuity planning for small practices.

Read the article →

FAQ

Questions about Chad and Xonicwave

Who founded Xonicwave?

Chad Moore founded Xonicwave in 2004. He is a U.S. Air Force veteran who served as a Computer Security Program Manager, network security manager and cyber warfare expert, including time as a UN peacekeeper. He holds the MCSE credential, has 33+ years in IT and cybersecurity, and still leads the company as Founder and CEO.

Where is Chad Moore from?

Chad is a New Orleans native, originally from Louisiana. Today he is active in the Southern California community, where Xonicwave has its headquarters in San Diego.

What did Chad do in the Air Force?

Chad served six years in the U.S. Air Force as a Computer Security Program Manager at domestic and overseas installations, with roles as a network security manager and cyber warfare expert. As a UN peacekeeper attached to Operation Uphold Democracy, he managed computer security in a multinational setting. He received the Achievement Medal, Commendation Medal and Joint Meritorious Unit Award, and was named Airman of the Month multiple times.

Where is Xonicwave based?

Our headquarters is at 3111 Camino Del Rio N #400 in San Diego. We provide on-site support in San Diego, Orange and Los Angeles counties and remote support across the US.

Is Xonicwave veteran-owned?

Yes. Xonicwave is a veteran-owned company, founded and led by Chad Moore.

Where can I find Chad's books?

Chad's books are listed in the Books section above, with a link to each one on Amazon.

Want Chad's team looking at your IT?

If you're paying for IT and not sure what you're getting, start with a free IT bill review. Send us your current IT bill or contract and we'll show you, line by line, what's covered, what's missing and what it should cost. No obligation.

Ready to talk about your network? Book a free network assessment with our team, or call us at (866) 844-9283.

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Plans start at $500 a month for your whole team. On-site in San Diego, Orange and Los Angeles counties, remote nationwide.